Shipping Policy

Shipping Policy

Last Updated: April 2026

Thanks for shopping at diaryburo. We’re committed to delivering your order safely and on time. Please review our shipping terms below.


Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You’ll receive a tracking number via email once your order ships.


Shipping Options & Delivery

Delivery estimates start from the shipment date and may vary due to carrier or customs delays.



Method Estimated Time
Standard 8–15 business days
Express 4–8 business days

Free Standard Shipping on orders over $50. Shipping costs are calculated at checkout.


International Orders & Customs

We ship worldwide. Important: International customers are responsible for all import duties, taxes, and customs fees. These are not included in your order total and are collected by your local authorities upon delivery. We cannot estimate these fees – please check with your customs office before ordering.


Address Accuracy

Please double‑check your shipping address at checkout. We cannot modify addresses after an order is placed. Packages returned due to an incorrect address or failed delivery will require additional shipping fees to be resent.


Lost or Damaged Packages

All orders are insured. Contact us within 7 days if:

  • Tracking shows no updates for 14+ business days

  • Your item arrives damaged (photos required)

We’ll help with carrier claims and arrange a replacement or refund.


Contact Us

For shipping questions:

  • Email: diaryburo2@outlook.com

  • Phone: (630) 891-0019 (Mon–Fri, 9AM–5PM CST)

We respond within 24 business hours.


Delivery times are estimates, not guarantees. During holidays, please allow extra time. Thank you for choosing diaryburo!